PRIMA LASER TOOLS provides the kind of service and support that keeps you smiling…that's what you expect and that's what you get when you purchase a laser system from us. We have assembled a strong team of efficient and qualified service and support technicians to keep your equipment on-line 24 hours a day, 7 days a week, year after year. This long-term commitment to after sales support means you maximize your initial investment. Our service organization covers technical support and maintenance of all system components. Our staff is trained to service the machine, the laser and the CNC. This means one call for you to receive complete system support.

Our front line of support is the Field Service Technicians supported by a qualified staff of Product Support Specialists. This combined team brings 15 people wealth and depth of product knowledge, equal to an average of 15 years experience per person. We provide a complete suite of efficient and cost-effective support services that includes system installations, after hours telephone support, next-day parts supply, preventive maintenance contracts, and training. Our goal is to assist you in getting the best return on your equipment investment.

After Sales - Efficient, qualified and timely product support and service are one of our primary assets. The service team provides technical support and maintenance on all system components. Its staff is trained to service machine, laser and CNC. This means one call for the customer to receive complete system support. Highly trained and skilled technicians are ready to assist the Customer, wherever he is located, to provide a complete suite of efficient and cost-effective support services. A nationwide service network assures quick response and maximum "up-time" for the customer. Technical support and parts hours are from 7:00am until 6.00pm eastern time. After hours emergency technical support is available by dialing 1-888-772-7372 and pressing 1. A Service Technician will be ready to assist customers whenever they need support. This minimizes machine downtime and saves customers time and money.

Spare Parts Service - Delivery of consumables and spare parts for regular maintenance is accurate and fast (next-day parts supply according to urgency and destination). Complete coverage, fast service and quick delivery are provided through a centralized warehouse located in our factory in Chicopee, MA

Maintenance Contracts - Maintenance contracts are a simple and practical solution to routine maintenance. Our expert technicians will regularly visit customers and perform all necessary inspections and preventive maintenance operations according to a fixed program. Machine reliability is further enhanced; maintenance costs and time are drastically reduced.

Equipment Manuals - Clear and complete product and technical literature has always been one of our main targets. In line with safety standards and directives, our technical documentation is not an option, but an integral part of the product. The attention dedicated to make our manuals useful, easy to read and understandable is of primary importance for the quality of the product. Extensive use of drawings and graphics, exploded views, brief, simple, user-oriented texts, and the availability of the manuals in different languages are results of this philosophy. Multimedia systems, which make the consultation of the manuals faster, easier and more pleasant, have been successfully introduced and received by the users. Manuals are available in hardcopy or CD.

Training - The service training of customer's technicians is one of the most important steps for the effective operation to maintain maximum efficiency and productivity of the laser system in an industrial environment. With this concept in mind, PRIMA LASER TOOLS has devoted relevant resources to Customer Training. The Field Service Technicians have the daily experience and depth of product knowledge to demonstrate and instruct customers on the maintenance and repair of the laser systems. Training Courses are held in classrooms and directly on the machines. The instructors will lead and support the customer's technicians through the different steps of the training programs. Training classes and curriculum can be modified or expanded to meet the specific needs of each customer. Courses are held either at Chicopee, MA or on-site after installation. The latter solution gives the customer the opportunity of having its technicians trained while the machine is installed in their facility: the production start-up is virtually immediate.